Resume

•  Identified issues, analysed information and provided solutions to diverse variety of  problems

• Created an automated job to run a script and produce spreadsheets for daily, weekly and monthly report for getting overall insights of the application

• Handled File upload feature both in Front-end & Back-end in a separate cluster
  for bulk file download option as background processor

• Created Custom dashboards in Grafana for metrics monitoring & logging custom exception handling message

• Provided better efficiency to the developers by automating the OpenAPI Spec generation

• From NPS, CSAT, CES type themed-survey, transitioned to themeless surveys based on the question types

• Handled multiple support tickets which gave me the opportunity to understand the pain of customers by directly interacting with them

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• Created a full-stack web application for CSR management & managed to complete it with only few members in the team within 1 month

• Used SQS to publish and consume messages to enable bulk contacts updation as a batch process.

• Created a Report generation process which sends mail every week of the usage report of FreshSurvey using an internal job scheduler

• Filter view feature which created a new filter with given conditions in both response and contacts pages.( Both FE and BE)

• Workflow actions which will be executed automatically based on set of conditions configured.( Both FE and BE)

• Response bulk actions in which we used SQS to publish a message. Which will then be picked up by a background job processor and consumed based on the type of action. (FE and BE)